Terms & Conditions
These Terms & Conditions apply to all purchases of products and installation services made through ES Auto Installations ("ES Auto", "we", "our", "us").
By placing an order or purchasing an installation service, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions affects or limits any statutory rights you have as a consumer under applicable UK law.
1. About ES Auto
1.1. ES Auto Installations provides vehicle security products, dash cameras, tracking products and related vehicle technology, together with professional installation services.
1.2. Our contact details are:
ES Auto Installations
2 Leake Road
Sheffield
S6 1SJ
Telephone: 0800 321 3621
Email: info@esauto.co.uk
2. Products and Installation
2.1. Products purchased from ES Auto are supplied subject to availability and the product description displayed at the time of purchase.
2.2. Where installation is included with a product purchase, the installation is provided as part of the overall purchase at no additional charge.
2.3. Installation included with a product purchase does not mean that ES Auto guarantees a result, feature or function that is not stated in the product's description or specification, or otherwise expressly agreed with the customer before purchase.
2.4. Where a customer purchases an installation-only service, the customer supplies the product to ES Auto and the contract with ES Auto is for the installation service only.
2.5. For installation-only services, ES Auto does not supply or sell the product being installed and is not responsible for the product's manufacture, specification, functionality, software, firmware, network service or manufacturer's warranty.
2.6. Where the customer supplies their own product, the customer is responsible for ensuring that the product is complete and suitable for their vehicle and intended use, unless the customer has specifically asked ES Auto for advice and reasonably relies upon that advice.
3. Product Selection and Customer Requirements
3.1. Customers are responsible for selecting the product they wish to purchase, based on the product information and specifications available at the time of purchase.
3.2. Customers are encouraged to contact ES Auto before purchase if they are unsure whether a product is suitable for their vehicle or requirements.
3.3. If a customer tells ES Auto before purchase that they require a particular feature, function or result, and ES Auto specifically recommends or confirms that a particular product will meet that requirement, that representation will be considered as part of the contract where applicable under consumer law.
3.4. If a customer independently selects a product based on its published description and specification, and the product performs in accordance with that description and specification, a subsequent change in the customer's expectations does not, by itself, mean that the product is faulty, incorrectly supplied or that the installation was defective.
3.5. ES Auto cannot be held responsible for an expectation, requirement or intended use that was not communicated to ES Auto before the contract was entered into, subject always to the customer's statutory rights.
4. Vehicle Information
4.1. Customers must provide accurate vehicle information when requested, including registration number, make, model and any other information reasonably required for the installation.
4.2. Customers must inform ES Auto of any known vehicle modifications, previous installations, aftermarket equipment, electrical issues or other circumstances that may affect the installation.
4.3. Customers must have the authority to instruct ES Auto to carry out work on the vehicle.
4.4. If inaccurate or incomplete information is provided, ES Auto may need to delay, reschedule or decline an installation.
5. Arranging Installation
5.1. Following a product purchase requiring installation, ES Auto will normally contact the customer within 24 - 48 hours to confirm the order and arrange an installation appointment.
5.2. Installation appointments are arranged by agreement between ES Auto and the customer.
5.3. Installation is normally arranged within approximately two weeks, subject to availability and location.
5.4. ES Auto may reasonably reschedule an installation where the vehicle is inaccessible, unsafe, unsuitable, unroadworthy, materially different from the information provided, or where weather or other conditions make the work unsafe.
6. Customer Responsibilities
6.1. The vehicle must be accessible and reasonably suitable for the agreed installation.
6.2. The vehicle must be roadworthy where this is relevant to the work being undertaken.
6.3. Customers must provide any access, keys, security information or other information reasonably required to complete the installation.
6.4. Customers must not knowingly provide a vehicle or product that is unsuitable for the agreed installation.
6.5. Where a customer supplies their own product, that product must be supplied with all components reasonably necessary for the agreed installation.
7. Installation Standards
7.1. ES Auto will carry out installation work with reasonable care and skill.
7.2. Installation methods will be selected having regard to the vehicle and product being installed.
7.3. Modern vehicles contain complex electrical systems and electronic components. ES Auto may therefore need to use appropriate installation methods, positioning and connections to minimise the risk of interference or damage.
7.4. Where ES Auto identifies a significant issue with the proposed installation before or during the work, the customer will be informed where reasonably practicable.
7.5. ES Auto is not responsible for pre-existing faults, defects or problems with the vehicle or customer-supplied equipment.
7.6. ES Auto is not responsible for faults caused by unrelated third-party equipment, previous installations, subsequent alterations or work carried out by another person.
7.7. Nothing in this section limits ES Auto's responsibility where damage or a fault has been caused by ES Auto failing to exercise reasonable care and skill.
8. Installation-Only Services
8.1. Installation-only services are provided where a customer already owns the product they wish ES Auto to install.
8.2. The customer remains responsible for the product supplied for installation.
8.3. ES Auto will install the product using reasonable care and skill where the product and vehicle are suitable for the agreed installation.
8.4. If the product supplied by the customer is unsuitable, incompatible, incomplete or defective, ES Auto will not be responsible for the resulting product issue.
8.5. Where an installation cannot proceed because the customer's product is unsuitable or incomplete, ES Auto may need to reschedule the installation.
9. Product Functionality and Customer Expectations
9.1. Products supplied by ES Auto will be supplied in accordance with their applicable description and specification.
9.2. A product's capabilities, limitations and required conditions of use may be stated in the manufacturer's specifications or product information.
9.3. Certain products may rely on GPS, mobile networks, Wi-Fi, Bluetooth, internet connectivity, applications, cloud services or manufacturer systems.
9.4. ES Auto cannot guarantee the availability, coverage or uninterrupted operation of third-party networks or services outside ES Auto's control.
9.5. Where a product requires a subscription or third-party service, continued operation may depend upon that service remaining available and supported.
9.6. Where a customer subsequently decides that a product does not perform a function or provide a result that was not stated in its description, specification or otherwise agreed with ES Auto before purchase, this does not by itself establish that the product is defective or that the installation was incorrectly performed.
9.7. This section does not affect statutory rights where a product is faulty, not as described, not of satisfactory quality or not reasonably fit for a particular purpose where the law requires it to be.
10. Cancellation
10.1. Customers who are consumers may have statutory cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where the relevant contract is a distance or off-premises contract.
10.2. Nothing in these Terms & Conditions removes or restricts a statutory cancellation right that applies to the customer's contract.
10.3. Customers wishing to cancel may contact ES Auto by telephone, email, message or by speaking directly with an ES Auto representative.
10.4. Customers do not need to use a particular cancellation form or wording when notifying ES Auto of a cancellation where the law permits cancellation by any clear statement.
10.5. Once ES Auto has received a valid cancellation request, the cancellation will be dealt with in accordance with the statutory rights applicable to the particular contract.
10.6. Where a customer cancels an installation service after the service has begun, ES Auto may be entitled to receive payment for the proportion of the service properly supplied before cancellation where permitted by applicable law.
10.7. Where an installation service has been fully performed, any statutory cancellation rights relating to that completed service will be determined in accordance with the applicable consumer legislation.
11. Cancellation Following Installation
11.1. Completion of an installation does not remove statutory rights relating to faulty goods, goods that are not as described, goods that are not of satisfactory quality, goods that are not reasonably fit for a particular purpose where required by law, or installation work that has not been carried out with reasonable care and skill.
11.2. However, a customer's subsequent dissatisfaction with a product's functionality or performance does not automatically mean that the product is defective or that the installation was incorrectly carried out.
11.3. Where the product operates in accordance with its published description and specification, and ES Auto has installed it with reasonable care and skill, a customer's subsequent change of mind or misunderstanding about what the product would do does not, by itself, create a right to a refund.
11.4. Where a customer has communicated a particular requirement to ES Auto before purchase and ES Auto has confirmed that the selected product would meet that requirement, the circumstances will be considered in accordance with applicable consumer law.
12. Faults, Defects and Complaints
12.1. Customers should contact ES Auto promptly if they believe a product or installation is faulty or does not comply with the contract.
12.2. ES Auto may reasonably inspect the vehicle, product or installation to establish the cause of the reported issue.
12.3. Where an issue is caused by ES Auto's installation workmanship, ES Auto will provide the appropriate remedy required by applicable law.
12.4. Where an issue is caused by a defective product supplied by ES Auto, the customer's statutory rights apply.
12.5. Where an issue relates solely to a customer-supplied product, the customer's rights concerning that product are against the relevant seller or manufacturer, subject to any separate responsibility ES Auto may have for its installation service.
13. Installation Warranty
13.1. ES Auto provides a 12-month warranty covering installation workmanship.
13.2. The installation warranty covers defects in workmanship attributable to ES Auto.
13.3. The installation warranty does not cover faults caused by misuse, accident, unauthorised alteration, subsequent third-party work, vehicle modifications, pre-existing vehicle faults, unrelated electrical faults or defects in customer-supplied equipment.
13.4. A manufacturer's warranty for a product is separate from ES Auto's installation workmanship warranty.
13.5. Manufacturer warranties do not replace or restrict any statutory rights the customer has against ES Auto.
14. Installation Appointments and Rescheduling
14.1. Customers should provide at least 48 hours' notice if they need to change an agreed installation appointment.
14.2. One reasonable rescheduling request with at least 48 hours' notice will normally be made without charge.
14.3. A missed appointment or cancellation at very short notice may result in a reasonable rebooking or attendance charge of up to £60 where ES Auto has incurred genuine costs as a result.
14.4. Any charge will be reasonable and will not apply where doing so would conflict with the customer's statutory rights.
14.5. ES Auto will not charge a customer simply for exercising a statutory cancellation right.
15. Payment
15.1. Payment is required at the time of purchase unless otherwise agreed.
15.2. Payments may be processed through Stripe, Klarna or other payment methods made available at checkout.
15.3. ES Auto does not store full payment card details.
16. Third-Party Services
16.1. Some products may require third-party services, including mobile networks, GPS services, applications, cloud platforms or subscriptions.
16.2. ES Auto is not responsible for interruptions, changes or withdrawal of third-party services outside our reasonable control.
16.3. Where a third-party service is contracted separately with the customer, the relevant provider's own terms will apply to that service.
17. Liability
17.1. Nothing in these Terms & Conditions excludes or restricts liability where doing so would be unlawful.
17.2. Nothing in these Terms & Conditions excludes or restricts the customer's statutory rights.
17.3. Nothing in these Terms & Conditions excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted.
17.4. Subject to the above, ES Auto will not be responsible for losses caused by circumstances outside our reasonable control.
17.5. ES Auto will not be responsible for indirect or consequential losses where such liability may lawfully be excluded.
18. Events Outside Our Reasonable Control
18.1. ES Auto will not be responsible for delay or failure to perform caused by circumstances outside our reasonable control.
18.2. This may include severe weather, unsafe travel conditions, vehicle breakdowns, road closures, supplier delays, manufacturer shortages, network outages, power failures, industrial action or other circumstances that could not reasonably have been prevented.
18.3. Where such circumstances affect an installation, ES Auto will contact the customer and arrange an alternative appointment as soon as reasonably practicable.
19. Complaints
19.1. If you are unhappy with a product or installation, please contact ES Auto and give us a reasonable opportunity to investigate the matter.
19.2. Complaints can be made by telephone, email, message or directly to an ES Auto representative.
19.3. Where appropriate, we may request the order details, vehicle registration and details of the issue to enable us to investigate.
20. Privacy
20.1. Personal information supplied to ES Auto is handled in accordance with our Privacy Policy.
20.2. Personal information may be used to process orders, arrange installations, contact customers, provide after-sales support, process payments and comply with legal obligations.
21. Changes to These Terms
21.1. ES Auto may update these Terms & Conditions from time to time.
21.2. The version applicable to an order will normally be the version in force when the contract was entered into.
21.3. Changes made after an order will not retrospectively remove or restrict a customer's contractual or statutory rights.
22. Governing Law
22.1. These Terms & Conditions are governed by the laws of England and Wales.
22.2. If you are a consumer, nothing in these Terms & Conditions removes any mandatory legal rights or protections that apply to you.
22.3. Subject to mandatory consumer rights, the courts of England and Wales will have jurisdiction over disputes arising from these Terms & Conditions.
23. Statutory Consumer Rights
23.1. These Terms & Conditions operate alongside the customer's statutory rights and do not replace them.
23.2. Where goods supplied by ES Auto do not conform to the contract, applicable consumer law may provide remedies including repair, replacement, price reduction or rejection/refund depending on the circumstances.
23.3. Where an installation service does not conform to the contract or has not been carried out with reasonable care and skill, applicable consumer law may provide remedies including repeat performance or a price reduction.
23.4. Nothing in these Terms & Conditions prevents a customer from exercising a right or remedy that cannot lawfully be excluded or restricted.
24. Contact
ES Auto Installations
2 Leake Road
Sheffield
S6 1SJ
Telephone: 0800 321 3621
Email: info@esauto.co.uk