Privacy Policy
This Privacy Policy explains how ES Auto Installations ("we", "our", "us") collects, uses, stores and protects personal information when you use our website, purchase products, arrange an installation, contact us, or use services provided by us.
We take the protection of your personal information seriously and process personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy should be read alongside our Terms & Conditions and Cookie Policy.
1. Who We Are
1.1. ES Auto Installations is responsible for the personal information described in this Privacy Policy.
1.2. Our contact details are:
ES Auto Installations
2 Leake Road
Sheffield
S6 1SJ
Telephone: 0800 321 3621
Email: info@esauto.co.uk
1.3. If you have any questions about how we use your personal information, you can contact us using the details above.
2. What Personal Information We Collect
Depending on how you use our services, we may collect and process the following information.
2.1. Contact and Customer Information
This may include:
- Name
- Address
- Email address
- Telephone number
- Installation address
- Information you provide when contacting us
2.2. Vehicle Information
Where relevant to an order or installation, we may collect:
- Vehicle registration number
- Vehicle make and model
- Vehicle type
- Vehicle installation requirements
- Other information reasonably required to provide the installation service
2.3. Order and Transaction Information
This may include:
- Products purchased
- Installation details
- Order information
- Payment status
- Invoices and transaction records
- Refund information
- Warranty information
We do not normally have access to or store your full payment card details. Payments are processed by the relevant payment provider, such as Stripe or Klarna.
2.4. Communications
We may retain information contained in communications between you and ES Auto Installations, including emails, telephone enquiries, messages and other correspondence relating to your order, installation, warranty or customer service enquiry.
2.5. Technical Information
When you use our website, certain technical information may be collected automatically, such as:
- IP address
- Browser and device information
- Operating system
- Website pages visited
- Basic website usage information
- Security and diagnostic information
The information actually collected depends on the technology and services operating on our website.
2.6. Customer Accounts
ES Auto Installations does not provide customer accounts or customer login areas on its website.
Customers therefore do not create usernames, passwords or online customer profiles with us.
Our website is primarily used to allow customers to browse products and services, place orders and provide the information necessary for us to process the order and arrange the installation.
3. How We Collect Your Information
We may collect personal information:
3.1. Directly from you when you place an order, contact us, arrange an installation or otherwise provide information to us.
3.2. Automatically when you use our website, where this is permitted by applicable law.
3.3. From payment providers when necessary to confirm or administer a payment.
3.4. From manufacturers or service providers where this is necessary to register a product warranty or activate a service you have purchased.
3.5. From other sources where this is reasonably necessary to provide a service you have requested or to comply with a legal obligation.
4. How We Use Your Personal Information
We use personal information only where there is a lawful reason for doing so.
Depending on the circumstances, we may use your information to:
4.1. Process and fulfil your order.
4.2. Arrange and carry out your installation.
4.3. Contact you regarding your order, installation or appointment.
4.4. Provide customer support and deal with enquiries, complaints and warranty matters.
4.5. Process payments, refunds and other financial transactions.
4.6. Register products for manufacturer warranties where required or requested.
4.7. Activate a subscription or tracking service where you have purchased that service.
4.8. Communicate your details to the relevant subscription or tracking provider where necessary to set up the service you have purchased. Any such subscription will normally be set up in your name and under the terms of the relevant service provider.
4.9. Maintain appropriate business, accounting and tax records.
4.10. Protect our website, systems, customers and business against fraud, misuse and security threats.
4.11. Comply with legal and regulatory obligations.
4.12. Maintain records necessary to establish, exercise or defend legal claims.
4.13. Improve the operation, security and functionality of our website and services where permitted by law.
5. Lawful Bases for Processing
Where required by the UK GDPR, we rely on one or more of the following lawful bases for processing your personal information:
5.1. Contract
We process information where it is necessary to enter into or perform a contract with you, including processing an order, arranging an installation, providing customer support and administering services you have purchased.
5.2. Legal Obligation
We may process information where necessary to comply with legal, accounting, tax or other regulatory obligations.
5.3. Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
This may include maintaining business records, responding to enquiries, protecting our systems, preventing fraud, handling disputes and improving our services.
5.4. Consent
Where consent is required by law, we will ask for it before carrying out the relevant processing.
Where processing is based on consent, you may withdraw that consent at any time.
6. Who We Share Personal Information With
ES Auto Installations does not sell, rent or routinely disclose customer personal information to unrelated third parties.
We only share personal information where it is reasonably necessary to provide a service, process a payment, comply with a legal obligation, protect our business or otherwise lawfully process your information.
Depending on the services you use, this may include:
6.1. Payment Providers
We use payment providers such as:
- Stripe
- Klarna
These providers process payment information in accordance with their own privacy policies and terms.
6.2. Hosting and Website Providers
Our website and related systems are hosted and maintained using third-party infrastructure and service providers where necessary.
These providers may process limited personal information on our behalf in order to provide hosting, security, technical support, backups or related services.
6.3. Product Manufacturers and Warranty Providers
Where necessary, we may provide relevant customer and product information to a manufacturer or warranty provider to register a product warranty or administer a warranty or support service.
6.4. Subscription and Tracking Providers
If you purchase a subscription or tracking service, we may provide the information necessary to activate that service to the relevant provider.
Examples may include Eco Trak, Meta Trak, Moving Intelligence, ScorpionTrack or another provider applicable to the product or subscription purchased.
Where this applies, the subscription or service will normally be established in your name and the relevant provider will process your information under its own privacy policy and terms.
6.5. Professional and Legal Services
We may disclose information to professional advisers, insurers, legal advisers, debt recovery providers or other professional service providers where reasonably necessary to protect our legitimate interests or comply with legal obligations.
6.6. Law Enforcement and Authorities
We may disclose information where required or permitted by law, including in response to lawful requests from courts, regulators, law enforcement agencies or other competent authorities.
7. Your Vehicle and Installation Information
Vehicle information is collected because it is necessary to provide our services.
For example, your vehicle registration, make and model may be required to identify the correct vehicle, arrange an installation or ensure that the appropriate product or installation service is provided.
Installation addresses may be used by our installers for navigation and service delivery.
We will not use vehicle or installation information for unrelated purposes unless we have a lawful basis to do so.
8. Payment Information
Payments made through our website may be processed by third-party payment providers including Stripe and Klarna.
ES Auto Installations does not normally receive or store your full payment card number or security information.
Payment providers may process your information in accordance with their own privacy policies, security requirements and terms.
9. Data Security
We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
- Secure website connections
- Secure hosting
- Access controls
- Password protection
- Restricted access to customer information
- Security monitoring and technical safeguards
- Appropriate backups and recovery procedures
No method of transmission or electronic storage can be guaranteed to be completely secure. However, we take reasonable steps to protect the information we hold.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, dealing with warranties, maintaining business records and complying with legal obligations.
Different information may be retained for different periods.
For example:
10.1. Order, payment, accounting and tax records may need to be retained for longer periods to meet legal and regulatory requirements.
10.2. Installation and warranty information may be retained for as long as reasonably necessary to administer the relevant warranty, deal with customer enquiries or establish, exercise or defend legal claims.
10.3. Customer communications may be retained where reasonably necessary for customer service, dispute resolution, legal or business record-keeping purposes.
10.4. When personal information is no longer required, we will take reasonable steps to securely delete it or otherwise dispose of it.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies.
Some cookies may be strictly necessary for the website to function correctly, maintain security, remember essential preferences or provide services requested by you.
Where we use non-essential cookies, such as certain analytics, advertising or tracking cookies, we will provide the appropriate information and obtain consent where required by applicable law.
Further information is provided in our Cookie Policy.
12. Your Data Protection Rights
Subject to applicable law and any relevant exemptions, you may have rights in relation to your personal information, including:
12.1. The right to access personal information we hold about you.
12.2. The right to request correction of inaccurate or incomplete information.
12.3. The right to request deletion of personal information in certain circumstances.
12.4. The right to request restriction of processing in certain circumstances.
12.5. The right to object to certain processing, including processing based on legitimate interests.
12.6. The right to data portability where the relevant legal requirements are met.
12.7. Where processing is based on consent, the right to withdraw your consent at any time.
These rights are not absolute and may not apply in every situation.
13. How to Exercise Your Rights
If you wish to exercise any of your data protection rights, please contact us:
Email: info@esauto.co.uk
Telephone: 0800 321 3621
We may need to request information from you to verify your identity before dealing with certain requests.
We will deal with valid requests within the time period required by applicable data protection law.
14. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information about the ICO and how to make a complaint is available through the ICO's website.
15. International Data Transfers
Some of the third-party providers we use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
16. Third-Party Websites and Services
Our website may contain links to third-party websites, manufacturers, payment providers or service providers.
Once you leave our website, the privacy practices of the third party will be governed by that organisation's own privacy policy.
We recommend reviewing the privacy information provided by any third-party service before providing personal information directly to them.
17. Children's Information
Our services are intended for adults and we do not knowingly collect personal information from children for the purpose of providing our services.
If you believe that a child has provided personal information to us, please contact us so that we can review the information and take appropriate action where necessary.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data processing practices.
The latest version will be published on our website.
19. Contact Us
If you have any questions about this Privacy Policy, your personal information or how we process your data, please contact us:
ES Auto Installations
2 Leake Road
Sheffield
S6 1SJ
Telephone: 0800 321 3621
Email: info@esauto.co.uk
Website: Send us a message